Privacy Policy
Last updated: January 25, 2026
1. Introduction
Welcome to XWheels ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle rental marketplace platform.
By using XWheels, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Make a booking
- Contact customer support
- Subscribe to our newsletter
This information may include:
- Full name
- Email address
- Phone number
- Identification documents (IC/Passport)
- Driver's license information
- Payment information
- Billing and delivery address
2.2 Automatically Collected Information
When you access our platform, we automatically collect certain information, including:
- Device information (type, operating system, browser)
- IP address
- Usage data (pages visited, time spent, interactions)
- Location data (with your consent)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and manage your bookings
- Verify your identity and eligibility to rent vehicles
- Communicate with you about your bookings and account
- Provide customer support
- Send promotional communications (with your consent)
- Improve our platform and services
- Detect and prevent fraud
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share your information with:
- Vehicle Operators: To facilitate your bookings, we share necessary information with the rental operators you book from
- Service Providers: Third-party vendors who perform services on our behalf (payment processing, analytics, customer support)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls and employee training
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw consent for data processing
- Request data portability
To exercise these rights, please contact us at privacy@xwheels.my or through your account settings.
7. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Remember your preferences
- Authenticate users
- Analyze usage patterns
- Deliver relevant advertisements
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect functionality.
8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@xwheels.my
- Phone: +60 3-XXXX XXXX
- Address: XWheels Sdn Bhd, Kuala Lumpur, Malaysia